Last Updated: October 21, 2025
This Privacy Policy explains how Kosaform ("Company," "we," "us," or "our") collects, uses, protects, and discloses information gathered through your use of our market research platform and services (the "Service").
We collect information to provide and improve our Service. This data falls into three categories:
This includes data collected directly when a client registers for an account, subscribes to a plan, or funds their wallet.
- Account & Contact Data: Name, email address, password (hashed), company name, and billing address.
- Payment Data: We collect transaction details related to deposits and subscriptions. Note: All payment processing is handled exclusively by PayPal. We do not store your full payment card or bank account information; we only receive tokens and transaction confirmations from PayPal.
- Workspace Data: Survey content, research goals, target criteria, and analytical reports created or viewed within your workspace.
This data is collected from individuals participating in surveys, either through our network or a client's link.
- Network Profile Data (for paid responses): Basic demographic and behavioral data (e.g., age, gender, location, employment status) collected during panel recruitment to enable effective targeting by clients.
- Response Data: All answers provided to client surveys. This data is owned by the client who created the survey.
- Quality Data: Information collected for fraud detection, including CAPTCHA results and response timing metrics.
This includes technical data gathered when you use the platform.
- Usage Data: Details about how you use the Service (e.g., features clicked, pages viewed, time spent).
- Device & Connection Data: IP address, browser type, operating system, and unique device identifiers.
- Cookies and Tracking: We use cookies and similar technologies to maintain login sessions, remember preferences, and track site usage for analytics.
We use the collected information for the following purposes:
- To Provide the Service: To operate the platform, manage client accounts, process subscriptions, and facilitate the launch and completion of respondent campaigns.
- Financial Processing: To manage your User Wallet, process refunds, and reconcile payments with PayPal.
- Data Quality Assurance: To continuously monitor and enforce data integrity by using speed checks, attention checks, and CAPTCHA.
- Improvement and Development: To analyze usage patterns, troubleshoot issues, and enhance our AI Builder, features, and overall platform performance.
- Communication: To send essential service announcements, security alerts, and customer support messages.
We only share your information under the following circumstances:
- With PayPal: We share necessary transaction data with PayPal to process subscriptions, deposits, and withdrawals.
- With Clients (Respondent Data): When a respondent completes a survey, the Response Data is transferred entirely to the client who sponsored that survey. The client becomes the data controller for that Response Data.
- With Service Providers: We use third-party tools (e.g., cloud hosting, analytics providers) that require limited access to data to perform services on our behalf. These providers are bound by strict confidentiality agreements.
- Legal Compliance: We may disclose your information if required by law, subpoena, or government request, or if we believe disclosure is necessary to protect our rights, prevent fraud, or ensure the safety of our users.
We implement reasonable technical and organizational measures to protect your information against unauthorized access, disclosure, alteration, or destruction. However, no internet transmission or electronic storage method is 100% secure. You are responsible for maintaining the security of your account password.
You have rights regarding the personal information we hold about you:
- Access/Correction: You can review and update most of your profile and account information directly within the 'Account Settings' section of the platform.
- Opt-Out of Marketing: You can opt-out of receiving promotional emails from us by following the unsubscribe link in those emails.
- Data Portability/Deletion: Subject to legal and contractual constraints (like active subscriptions or outstanding balances), you can request a copy of your personal data or request the deletion of your account and associated personal data by contacting us via the details below.
We may update this Privacy Policy from time to time. When we make material changes, we will notify you by revising the date at the top of the policy and, where appropriate, through email or a prominent notification within the Service.
If you have questions about this Privacy Policy, your data, or wish to exercise your rights, please contact us:
- Email: support@kosaform.com
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